Return Policy

Shipping Damage 

  • If your shipment arrives damaged, claims must be made within 5 business days to returns@healthcraftproducts.com in order to file claims with shipping providers. 
  • Arrangements (where applicable) will be made to send a replacement product or parts to you.

     

Return Policy

  • Please contact returns@healthcraftproducts.com to start the return process.
  • Returned merchandise will not be accepted without a copy of the Return Authorization Form (RMA) included with the product. (This form will be provided once you initiate the return process).
  • You have 45 days to return and you must provide proof of purchase. Credit will be applied to the original form of payment.
  • You are responsible for the coordination and cost of return shipping to the HealthCraft warehouse. We encourage you to use a trackable shipping method when sending products back to our warehouse. 
  • Products must be in original packaging and in resalable condition. Products that have been installed or used cannot be returned due to hygiene and safety precautions. 
  • HealthCraft is not responsible for damage to the product while in transit – please take extra care in packaging your returned item by adding additional reinforcements to the outside of the box, and where necessary, wrap contents within the box to minimize the potential for damage in transit.
  • Custom orders are Final Sales and cannot be returned.

 

Defective and Warranty Claims

  • Products are covered by a one year warranty against defects in materials and workmanship for the original purchaser. Warranty excludes products that have been damaged through misuse, accidental damage, alteration, normal wear and tear, wood material and stain, or the use of corrosive or abrasive cleaning products.

FREE SHIPPING

SHIPPING IS ON US!

Free Shipping is valid only at www.healthcraftproducts.com and www.invisiacollection.com on purchases over $125. Amount applies to product selection only, not giftcards or applicable taxes. Offer is non-transferable and subject to change without notice.

*Ship to address must be a physical address (we cannot ship to a PO Box). Free shipping applies to standard ground shipments. Please contact us for additional expedited options.

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Happy Holidays and Happy New Year!

Invisia is closed for the holidays starting December 23rd

Please note – orders after December 17 may not ship until we reopen the week of January 4th

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